Latest update date: April 26, 2023
Effective date: April 26, 2023
The service provider of Compass refers to COMPASS REAL ESTATE PTE.LTD., the Internet information and software technology service provider of Compass Platform (hereinafter referred to as "Compass" or "us"). We attach great importance to the protection of customers' personal information and privacy. We have formulated a privacy policy covering how to collect, store, use, share and protect customer information. Please read all the terms of this Privacy Policy carefully to fully understand our rules for processing your personal information, especially the terms in bold, exemption or limitation of liability, and make the choices you deem appropriate. If you have any questions during reading, please contact our customer service. If you disagree with any terms of the agreement, you should immediately stop accessing or using the Compass Platform.
This Privacy Policy will help you understand the following:
1. Collection and Use of Information
1.1. Registered users
We provide you with basic user services through your Compass Platform account. To register as a user and use our basic services, you need to provide your mobile phone number, the username you want to use and the password to create a Compass account. If you only need to use browsing and search services, you do not need to register as our user or provide the above information.
1.2. Geographic location (location information)
With your authorization and consent, we will collect your geographic location information to recommend nearby housing and related services (such as nearby brokers) to you. If you do not agree to enable the location permission of your device, you can still manually select the city you are in, enter the community/business district name or slide the map, which will not affect your use of basic services such as browsing and searching for housing. You can choose to enable or disable geographic location authorization on your own through system settings.
1.3. Camera
With your authorization and consent, we will apply for the camera permission of your device to provide you with functions such as taking videos/photos and scanning QR codes. Please note that even if you enable the camera permission for us, we will only collect relevant information when you use specific functions directly related to that permission. If you do not agree to enable the camera permission on your device, you will not be able to use functions such as taking videos/photos and scanning QR codes, but it will not affect your use of basic services such as browsing and searching for housing. You can choose to enable or disable camera authorization on your own through system settings.
1.4. Album (photos)
With your authorization and consent, we will apply for the album (photo) permission of your device to provide you with functions such as uploading or saving pictures and videos. If you do not agree to enable the album (photo) permission on your device, you will not be able to use functions such as uploading or saving pictures and videos, which may affect your use of some services that require uploading files, but will not affect your use of basic services such as browsing and searching for housing. You can choose to enable or disable album (photo) authorization on your own through system settings.
1.5. Microphone
With your authorization and consent, we will apply for the microphone permission of your device to provide you with voice interaction functions. Please note that even if you enable the microphone permission for us, we will only collect relevant information when you use specific functions directly related to that permission. If you do not agree to enable the microphone permission on your device, you will not be able to use functions such as voice interaction, but it will not affect your use of basic services such as browsing and searching for housing. You can choose to enable or disable microphone authorization on your own through system settings.
1.6. Contact information (mobile phone number)
The mobile phone number you provide during login/registration will not be directly assigned to brokers on the Compass housing search platform. Unless you actively notify the brokerage agency or merchant of your mobile phone number during a call or other occasion, we will only provide your mobile phone number to specific brokerage agencies or merchants in an encrypted hidden manner (such as a virtual number) with your express consent. The brokerage agency or merchant cannot identify your real mobile phone number. If you do not authorize the brokerage agency or merchant to obtain your mobile phone number, it will not affect your use of basic services such as browsing and searching for housing, nor will it affect your continued consultation with brokerage agencies or merchants through instant messaging or telephone. （
1.7. Device information
During your access or use of our services, we will collect information about your device to avoid abnormal login of your account, retain necessary log information and improve the display effect of the page, so as to ensure the security of your account, transaction security and system operation security. The device information we collect includes: device model, operating system version, device settings, MAC address, IMEI/IDFA, SIM card IMSI and other device identifiers, device environment, mobile application list and other software and hardware feature information, location information related to the device (including GPS location authorized by you, WLAN access point, Bluetooth and base station sensor information, etc.). We will start to obtain the above information based on your express consent. Currently, some mobile terminal manufacturers support resetting device identifiers and allow users to refuse apps to collect specific device IDs/advertising identifiers. You can refer to the instructions for the device terminal you are using for details.
2. Purpose and method of collection
In accordance with the Personal Information Protection Act and relevant laws and regulations, in order to provide you with services such as logging in to the website, requesting information, subscribing to information, expressing opinions, and various consultations; or to contact you, marketing (including but not limited to notification of advertisements and various commodities, activities, promotions, discount messages, etc.), performing consumer and customer management analysis, performing necessary acts within the scope of business stipulated in the company's business registration items or articles of association, the company collects, processes, utilizes and internationally transmits your personal information.
3. User Information Usage and Protection Rules
3.1 The ownership of the Compass account (the Compass user ID) belongs to Compass. After the user fills in the information guided by the registration page, reads and agrees to this agreement and completes the entire registration process, the user can obtain the Compass account and become a Compass user. Users should provide timely, detailed and accurate personal information and constantly update their registration information to meet the requirements of timeliness, detail and accuracy. All originally typed information will be referenced as registration information. If problems arise due to untrue registration information or untimely updates, Compass shall not be liable. The registration information submitted by users such as account names, avatars and introductions should not contain illegal and improper information. After Compass review, if the above situation exists, Compass will not register; at the same time, after registration, if it is found that the user has registered the account name with false information, or the registered information such as the account avatar and introduction contains illegal and improper information, Compass has the right to take measures such as limited correction, suspension of use, cancellation of registration, and recovery without notice.
3.2 In order to provide you with better service, Compass will automatically store your relevant information when you first register or use the website service. If you find that your account has been illegally used by others, you should notify Compass immediately. It is not excluded that accounts and passwords may be illegally used by others on the Internet due to hacker actions or users' negligence in custody, which is irrelevant to Compass.
3.3 In order to display the housing you intend to sell/rent, we may collect information related to you and the housing (including your identity information and the identity information of the housing right holder, contact number, housing location information, housing transaction information).
During your use of our services, in order to identify abnormal account status, understand product adaptability, ensure user transaction security, and improve and optimize the aforementioned functions, we may automatically collect your usage and store it as network log information, including:
(1) Device information. According to your specific operations during access or use, we will receive and record the device-related information used by you (including device model, operating system version, device settings, MAC address, IMEI, IDFA and other device identifiers, device environment, mobile application list and other software and hardware feature information), location information related to the device (including GPS location authorized by you, WLAN access point, Bluetooth and base station sensor information, etc.). When you install, activate, update, uninstall relevant services or when these services regularly communicate with Compass (such as software updates), the system will send this number and information related to the installation (such as operating system type and application version number) to Compass.
(2) Service log information: When you use the products or services provided by our website or client, we will automatically collect detailed information about your use of our services and save it as service logs, including browsing, clicking to view, search queries, collections, sharing information, posting information, as well as IP address, browser type, telecom operator, language used, access date and time.
When you use Compass services with positioning functions, the system will automatically process location information about the device so that you do not need to manually enter your own geographic coordinates to obtain relevant services. For example, in the used housing search service of the Compass app, if you use "Map Search for Housing" to query housing sources, Compass may provide you with location-based services.
In order to provide better services and improve the user experience, Compass may record hardware model, operating system version number, International Mobile Device Identity (IMEI), Network Device Hardware Address (MAC) and other information.
(3) Cookies and anonymous identifiers. The main function of cookies is to facilitate your use of website products or services and help websites count the number of independent visitors. At the same time, we will also encrypt the information to ensure its security.
(4) About third party plugin management
In order to provide you with more professional and secure core business functions and additional business functions, our products will access third-party plugin products (including deploying statistical analysis tools, software development kits SDK, and calling map API interfaces on our web pages or applications).
The disclosure of third-party plugins currently existing in our Android products is as follows:
(4.1) Jiguang Push (jiguang_SDK) collects your device information, network information and location information to provide you with timely receipt of APP messages and notifications; Shenzhen HeXunHuaGu Information Technology Co., Ltd.https://www.jiguang.cn/license/privacy
(4.2) Jcom.xiaomi.mipush (Xiaomi; Xiaomi Push) collects your device information, network information and location information to provide you with timely receipt of APP messages and notifications; Xiaomi Technology Co., Ltd.https://dev.mi.com/console/doc/detail?pId=1339
(4.3) Jcom.huawei.hms (Huawei; Huawei Push) collects your device information, network information and location information to provide you with timely receipt of APP messages and notifications; Huawei Technologies Co., Ltd.https://developer.huawei.com/consumer/cn/doc/distribution/app/AGCPrivacyStatement
(4.4)com.sina.weibo (Weibo; Sina Weibo) collects the identification information (IMEI, IMSI and MAC address) of your device and network status information to share your account's housing information according to your instructions; Beijing Weimeng Technology Co., Ltd.https://www.weibo.com/signup/v5/privacy
(4.5)com.amap.api (Gaode Map; Gaode Navigation) collects your device information, location information and network status to provide you with housing map search and other housing information services based on location; Gaode Software Co., Ltd.https://lbs.amap.com/pages/privacy/
(4.6)com.umeng (Umeng) may read information related to your location and mobile device, including but not limited to device model, device ID, operating system, resolution, telecom operator, etc., to provide better optimization for your subsequent housing services; Umeng Shangxin (Beijing) Technology Co., Ltd. https://www.umeng.com/policy
(4.7)com.heytap.mcs (OPPO; OPPO Push) collects your device information, network information and location information to provide you with timely receipt of APP messages and notifications; Guangdong Mobile Communication Co., Ltd.https://privacy.oppo.com/cn/policy/
(4.8) MobSDK service collects mobile phone numbers or authorizes MobTech to obtain device identification and other related information Shanghai Youkun Information Technology Co., Ltd. https://www.mob.com/about/policy?fileGuid=BC02V6bMUEAR3MDS
The above plugins will collect your personal information according to product functions. We will only authorize the corresponding personal information interfaces to the above third-party plugins when you authorize consent to open related functions or when you actively use related functions.
(5) Information collected by applications in the background: Obtaining the MAC address in the background is to more realistically restore the crash scene service, provide data analysis services such as sharing backflow, share messages to target devices and designated social accounts, provide anti-fraud services, and collect gateway pickup error logs Data to provide statistical analysis service capabilities.
4. the objects, regions, periods and methods of utilizing personal information
4.1 Objects: The personal information you provide to the company may be shared within the scope of the collection purpose with the company's affiliated companies, other institutions that have business dealings with the company, government agencies with investigation authority or other government agencies, or other international recipients of personal information that are not restricted by national agencies.
4.2 Regions: The locations of the aforementioned objects and the locations involved in international transmission.
4.3 Period: Including the duration of the purpose of collecting personal information, the retention period stipulated by relevant laws and regulations or agreements, or the retention period required by the company to perform business.
4.4 Methods: Use automated machines or other non-automated methods, including but not limited to collecting, processing and using the personal information you provide in writing, by telephone, text message, fax, email, Internet, paper or other appropriate methods based on the purpose of collection and in line with scientific and technological capabilities at that time.
5. how we protect and retain your personal information
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information.
5.1 The Compass platform adopts security technologies and management measures to prevent unauthorized access, use, disclosure, modification, damage or loss of your personal information.
5.2 We recommend that you use complex passwords when using communication tools such as email, instant messaging and social software, and pay attention to the security of your personal information.
5.3 If you have any questions about our personal information protection, you can contact us through the contact information agreed at the bottom of this Privacy Policy.
5.4 After you apply to cancel your Compass account, we will complete the review of canceling your account within 48 hours of your application. After the review is passed, we will delete or anonymize your personal information.
5.5 If we terminate the service or operation, we will notify you at least 30 days in advance. After terminating the service or operation, we will delete or anonymize your personal information.
6. revision of this notice and consent form
The company has the right to revise the contents of this privacy policy notice and consent form at any time. After revision, it will be published on the official website of the company (www.compass100.com). Please check it at any time. If you have any questions, please contact us through the contact information disclosed on the official website of the company, and we will serve you as soon as possible.